Dynamics 365 Customer Insights is a deep learning solution that lets you map, link, layer, & integrate data from various domains right out of the box.
Modern people have more material, purchasing channels, and brand selections than they did in the past, and their expectations for excellent customer service keep rising, especially in downturns. To find a way to keep loyal consumers, businesses must first comprehend, value, and believe them, then serve them effectively through smooth, personalised experiences across all channels.
Companies require a consolidated view with a single perspective of each customer to deliver these types of experiences, and this source of info must provide not only a present view of customers but also a potential future perspective.
Why is it so difficult for businesses to obtain such information? Data is pouring from everywhere, thanks to the creation of so many customer contact points, the evolution of a company’s infrastructure through time, and the exponential data expansion of recent years.
Data is frequently fragmented across various systems and departments, making it difficult to collate, organise, and mould into a holistic image of a client, let alone extract useful insights that empower staff with predictive, next best actions.
Microsoft Dynamics 365 Customer Insights can help with that. Dynamics 365 Customer Insights is a user-friendly and adaptable customer data platform (CDP) that lets you consolidate all of your customer data from a variety of sources to create a single, authentic view of your customers.